​

Due to hygiene reasons, we do not accept returns on earrings. Please check the description and choose your items carefully.

 

We only replace items if they are defective or damaged.  If you need to exchange it for the same reason, send an email to  

the-crew@glitandglam.com with your order number within 2 days of receipt.

​

Eligible Returns:

• Damage occurs during shipment or product is visibly defective 

• Must notify of the damage within 2 days of receipt  

• Damage products are unused and in the same condition that you received  and must also be in the original packaging.  

• Proof of purchase can be provided 

​

Non-Eligible Returns:

• Tarnishing is not considered a fault, as our jewellery must not come into contact with chemicals for tarnishing to occur

• Damages as a result of wear and tear 

• Change in colour due to precious metals that naturally oxidise

• Loss of stones, beads or breaking and chipping due to mishandling is also not considered as manufacturing fault.

• damage occurs due to come into contact with chemicals of any kind includes perfume, swimming water, moisturisers, hair products, skin care and similar

​

Please ensure you clean your jewellery with a polishing cloth after each wear to avoid any tarnishing.

Please note, we reserve the right to refuse a refund or provide an exchange or credit note should the item not meet our requirements stated in this policy.

 

Refunds (if applicable)

If your return is accepted, we’ll email you a return shipping label as well as instructions on how and where to send your package.  If we cannot replace it for some reason, we will refund you.

​

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

​

We advise sending a tracking number back to us to ensure the item is not lost. It is your responsibility to return the item safely and we cannot be held accountable if it does not make it.

 

Late or missing refunds (if applicable)

If you haven’t received a refund, first check with your bank or contact your credit card company.  It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.  If you have done all of this and you still have not received your refund yet, please contact us at

the-crew@glitandglam.com

​

Lost/Delayed Order

Due to the increase in demand at Australia Post orders have occasionally been delayed and or gone missing.

• Email us if your order delivery has been delayed by more than 10 days.

• You can submit an inquiry with Australia Post, or you can email us, and we can submit the inquiry.

• However, we cannot hold liability for delays, loss or damage to your package that occur after your order has left our care. We post all items through Australia Post and cannot be held for any delays in postage. 

 

If you have any questions about the returns/exchange, please feel free to use our Contact Us for or email us at 

the-crew@glitandglam.com

​

​